This Privacy Policy explains how SWRL – India’s first C2C luxury fashion renting & reselling app (“SWRL”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects your personal information when you access or use our mobile application, website, and related services (collectively, the “Platform” or “Services”).
SWRL is committed to protecting your privacy and personal data. This Privacy Policy is written to be transparent, user-friendly.
By accessing, browsing, or using the SWRL platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. About SWRL
SWRL is a peer-to-peer (C2C) luxury fashion renting and reselling platform that allows users to rent, lend, buy, and sell authentic luxury fashion and designer products online.
Business name: SWRL Registered address: 171–172, Sector 58, Faridabad, Haryana – 121004, India Contact number: +1 347-430-9510 Email address: supportbestie@swrl.co.in
2. Information we collect
We collect personal information and usage data to provide and improve our services.
2.1 Personal information
We may collect the following types of personal data:
Name, email address, and phone number
Address and delivery information
Profile data, including profile photo, bio and preferences
Login credentials such as username and password
Location information at the time of registration
Identity verification information (any two valid identity documents)
Payment and transaction information during checkout (processed through secure third-party payment gateway, Razorpay)
2.2 Automatically collected information
When you use the SWRL app or website, we may automatically collect:
IP address
Device and browser information
Log files and usage data
Cookies and similar tracking technologies
3. How we use your information
We use your information for the following purposes:
To create and manage user accounts
To provide luxury fashion rental and resale services
To verify user identity and maintain a trusted community
To process orders, rentals, payments, deliveries, and returns
To communicate with users regarding support, updates, and transactions
To send marketing communications and promotional messages
To personalise user experience and recommendations
To analyse usage and improve platform performance
To comply with legal obligations and enforce our policies
4. Cookies and tracking technologies
SWRL uses cookies, pixels, and similar tracking technologies to enhance user experience, analyse traffic, and deliver relevant content.
Cookies are used for:
Essential website and app functionality
Remembering login sessions and preferences
Analytics and performance measurement
Security and fraud prevention
Marketing and advertising purposes
You can manage or disable cookies through your browser settings.
5. Sharing of personal information
We may share your personal data with:
Third-party service providers, including payment processors, logistics partners, identity verification providers, analytics providers, product authentication partners and cloud service providers
Business partners for operational purposes
Legal or regulatory authorities, when required by law
Parties involved in a merger, acquisition, or business transfer
All third parties are expected to comply with applicable data protection laws and regulations.
6. Data retention policy
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:
While your account remains active
As required for legal, accounting, or regulatory compliance
To resolve disputes and enforce agreements
Data is securely deleted or anonymised when no longer required.
7. Data security measures
We use reasonable administrative, technical, and organisational security measures to protect your personal data. However, no method of transmission over the internet is completely secure.
8. User rights
Users may have the right to:
Access, update, or correct personal information
Request deletion of personal data
Withdraw consent for marketing communications
Object to certain processing activities
Requests can be made by contacting supportbestie@swrl.co.in.
9. International data transfers
Your data may be stored or processed outside India through trusted service providers. Appropriate safeguards are implemented to ensure the protection of data.
10. Children’s privacy
SWRL is intended only for users aged 18 years and above. We do not knowingly collect personal data from children.
11. Updates to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be posted on the Platform and are effective immediately upon posting.
12. Contact information
For questions about this Privacy Policy or our data practices, contact us at:
