We welcome all lenders to set their own daily rates based on the item and condition. If you are unsure of what to charge, you can look at similar listings on the app.
Daily: The amount the renter will pay per day. Do consider how much you would be willing to rent it for yourself.
Weekly & Monthly: In order to facilitate longer rentals such as holidays, we recommend offering weekly and/or monthly prices. These are slightly discounted from the daily price.
Cleaning Fee: As the lender, you are in charge of cleaning prior to sending the item and also upon return from the renter. You may provide instructions for gentle/light cleaning to the renter if you wish.
Tip: We do not recommend charging a cleaning fee unless the item requires special cleaning. This is usually for high-value items over 1L.
Postage Option: You are only required to use the delivery options integrated unless the renter has requested delivery within a few hours. In that situation, please contact us and we will facilitate the same. The item should be received on the day the rental period begins at the very latest. The renter is in charge of sending back the item to you and incurring the fee. Postages are paid by the renter (both sides).
All of the above fees combined represent the total cost for the rental, and you can view a summary of this on the rental page where each fee is clearly shown.
Our platform focuses on High-End Contemporary, Indian and International Luxury Fashion and Boutiques. We approve all listings individually to ensure our restriction guidelines are followed.
Inclusivity Note: To promote inclusivity on our platform, we have fewer restrictions for PLUS SIZE ITEMS.
We encourage the cover photo of a listing to be a clear photo of the exact item being worn so our renters have full visibility. A photo of you alone is preferred as it removes any chance of ambiguity. The better your listing looks, the more likely you are to drive rentals!
We will review all images before being listed on the app, sending back any listings that may need amending. SWRL may remove the background for select photos or modify images at our discretion. Any images that do not follow the stated guidelines will be declined at approval.
Important: If using someone else’s photos, please ensure you have permission to use them. Failure to do so could result in suspension from the application.
Listings should feature real photos of the item, specifically on the cover photo of the listing. This is so our renters get an accurate representation of the listing. After all, it’s real people, real fashion, girlies!
Choosing the correct postage method is really important. Our AI-enabled platform will help you do so. If the renter has any special requests, please notify us so we can determine the best option. If, for any reason, your parcel is delayed on its way to the renter, please do get in touch with us via the ‘support bestie‘ option on the app. We understand that there may be circumstances beyond your control that affect your delivery, and we will do our best to obtain a claim on your behalf. However, the renter will be eligible for a full refund in such cases.
All items should arrive with the renter as listed by you. If there are any marks on the garment, these should be flagged to the renter immediately. It is the renter’s responsibility to send the item back as received. Normal cleaning responsibility after a rental period falls to you; however, if any marks, stains, or damage cannot be cleaned via the washing instructions, you may charge a cleaning fee to the renter. This includes dry cleaning and alterations. This amount is agreed upon by both lender and renter; however, we advise asking for proof of receipt.
If the renter receives the item in poor condition, they must notify you with photos and return the item within 24 hours to be eligible for a refund. Please contact via the ‘support bestie’ feature in the chat section if you would like any advice or assistance with this.
We have an optional dry cleaning fee, which is set by you, should specialist cleaning be required. We recommend this for high-priced items over 1L.
You adjust the cleaning fee by editing the listing, which can be found under ‘Retail Price’
We always recommend having proof of the condition of your item by taking timestamped pictures before and after any rental. This is good to have in case anything happens during the rental and a dispute arises. Without Proof of condition, SWRL will not be able to assist in a dispute regarding damage.
We know you love your wardrobe! Our priority is the safety and security of all our SWRLIES at each step of the rental process.
Rental Requests: You have full control over which rental requests you accept or reject. We always recommend SWRLIES communicate using the secure in-app chat to introduce themselves before transacting.
Rental Guarantee: SWRL monitors all rentals to ensure that everyone adheres to our Terms and Conditions (T&C). If you have any concerns at any time, you can report a user directly through the app.
User ID Verification: Every SWRLIE has been verified before requesting a rental.
For Bags:
Other Items:
Please remember that all rentals should arrive on the first day of the rental period. If an item arrives later than this, the renter might be eligible for a full refund.
Always ensure insurance cover is equivalent to the RRP of the item. If your rental is sent out without the correct insurance cover, the lender will be liable for the cost of the item RRP.
Sundays and National Holidays: When requesting and approving a rental, please ensure you factor in Sundays and any National Holiday periods, as postal services will take longer. The same applies if your rental has ended on a Bank Holiday. You will need to communicate with your renter regarding this.
SWRL is not liable for any postal fees, nor do we cover the costs of lost items incurred through any postal service. We can support you with guidance on how to reach out to delivery services. Please reach out to your support bestie via the chat feature on the app.
Most rental periods start from a minimum of 3 days and can be as long as you and the renter agree. The minimum rental period can be changed by editing your listing. Please note that for short rentals, you will need to send and receive in a short period, so please consider this when accepting rental requests.
Sending the rental: Lenders should send the item to arrive on the first day of the rental, and the renter should make your return on the last day of the rental. For example, a rental between the 1st and 7th of June must arrive with the renter on the 1st and be sent back at the latest by the 7th of June to arrive the next working day.
If an item arrives later than the first day of rental, the renter might be eligible for a full refund. In this situation, for the renter to be liable for a full refund, the item should be returned unworn within 24h of delivery.
Rental period has ended, but I haven’t received my item back: If you haven’t received your rental back at the end of the rental period, the renter will be liable to pay late fees. Our priority is to work with the renter to ensure the safe return of your item. We understand that sometimes life gets in the way, but it’s important that our community respects the agreed rental dates.
You must contact your renter in-app via the messaging feature. If you don’t hear back within 5 working days, you can open a dispute, and we’ll be able to step in and assist with contacting them.
In the case of any damage, loss, or theft, SWRL will help facilitate your reimbursement for the cost of repair. If the item is damaged beyond repair or not returned, the renter will be required to reimburse you for the estimated market value of the item or replace it.
Escalation Process: –
How To Report a Dispute for Loss, Theft or Damage:
● If you have a rental dispute regarding loss, theft or damage, please first try to resolve this directly with the renter or lender. Any damage should be reported to the renter the day the item is returned.
● If, after 7 days of communication, you have not come to a resolution, or you have not had a response for 7 days, please reach out to your support bestie feature on the chat feature of the app. Please include the rental details and as much information as you can regarding the issue. This can include photos, conversation history, dry cleaning receipts, postage tracking, etc.
● Once we have received your report, we aim to respond within 48 hours.
● If we believe this issue requires payment or replacement, we will then give the reported user 48 hours to respond to us or the reporter via the app.
● If no contact has been made, SWRL will contact users via the given sign-up details, giving a further 48 hours for a response.
● If, after this time, users have not been able to come to an agreement or make contact, we will attempt to take payment for any owed fees. If the item has not been returned, we will attempt to take payment for the replacement value.
Late fees: If a renter returns an item late, you, as a lender, can charge the renter late fees. All rentals should be returned or posted back on the last day of rental to be received the next working day unless agreed otherwise. You can decide what to charge the renter. However, the late fees should not exceed the daily rental price plus 25% of the daily rental fee. Late Fees are capped at the RRP of the item.
If you experience any issues with receiving your payment, please raise a ticket with our support team after the five working-day period so we can investigate further.
Please note: payments made during bank holiday periods may be delayed due to bank closures.
We partner with Razorpay to ensure all payments are processed quickly and securely.
Renters must request a refund through the rental page. Lenders are not able to initiate a refund; however, it’s possible to cancel a rental completely, and the renter will be refunded. This can be processed via the rental page, where you’ll be prompted to choose the reason. Refunds for cancelled and refunded rentals will be processed within 3-5 business days. Any refunds will be reflected in your Lender Dashboard and may be deducted from your balance. If a refund is processed after a rental has been marked as complete, you may have a negative balance, and this amount will be removed from your next rental payment. Renters can request a refund for part or the full cost of the rental, in-app via the rental page.
If you are looking to charge your renter for any fees or have agreed on an additional payment, you can do this directly within the ‘Lender Portal’ in the app.
Please note: You will not be able to send an invoice or request to charge after a rental is marked as complete.
If you click ‘Request an Invoice’ on the rental details page, you will be prompted to enter the value you wish to request.
We always advise speaking to the renter first to communicate that you will be requesting an invoice; communication is key!
If the invoice is declined, please reach out to your support bestie via the chat feature on the app or raise a dispute if you haven’t already.
Important Note: All invoices agreed upon and processed are final. There is a 5.5% processing fee charged to the renter. SWRL will not support the refund of this payment, and users will not be able to retract such an agreement.
Most rental periods start from a minimum of 3 days and can be as long as you and the lender agree. Please note that for short rentals, you will need to receive and return in a short period, so please consider this when booking rentals. You should receive the item on your first day of rental at the latest and return it on your last day of rental.
For example, a rental between the 1st and 7th of June must be picked up by the renter on the 1st and returned at the latest by 7 June to arrive the next working day. If an item arrives later than the first day of rental, the renter might be eligible for a full refund. Please return your rental within 24 hours of delivery to be eligible for this refund.
If an item is returned late, the renter may be liable for late fees.
If your item doesn’t arrive on the first day of your rental, you should contact your lender immediately. As a renter, you are entitled to a full refund if your item does not arrive on time. However, to receive a full refund in this situation, the renter must return the item within 24 hours of delivery. A partial refund might be more appropriate if an item is returned later than this. If the item is kept longer than the original rental period, the lender may charge you late fees.
If an item is delivered late and the renter keeps the item for longer than the rental period, they are liable for paying late fees to the lender, and will not be eligible for a refund. You can request a refund or organise to change your rental dates by contacting the lender. If you have spoken to your lender and have been unable to agree on the refund, please reach out to your ‘support bestie‘ via the chat feature on the app for support.
It is up to each lender to decide if they want to offer refunds due to fit or not. If you are unsure about this, please message the lender before sending a request. SWRL will not issue refunds due to fit if a lender has made it clear they do not offer this. All listings should include an accurate size listing provided by the lender, and we encourage an additional description if sizing may vary. Due to international sizing standards, if you have any worries regarding size, it is always best to reach out to your lender to ask.
Recommended fit policy:
While each lender can decide their fit policy, SWRL encourages lenders to offer full refunds minus postage and cleaning fees if the renter:
● Sends the item back on the same day to the lender, with next-day delivery.
(Lender and renter can organise an alternative agreement between themselves)
● Contact the lender that the item has been returned, and it is unworn due to the fit. Provide the lender with the correct tracking details so they know it has been sent. If a clothing item’s fit or style has been misrepresented, you can submit a refund request directly on the app.
For any queries, please message your ‘support bestie‘ on the app. All refunds relating to fit will be issued as credit on the app with no expiry date. SWRL is not able to transfer credits from refunds to cash.
Payment for your rental is held whilst this is being approved. This is to make sure there are enough funds to fulfil the rental. If the rental is declined or expires after 24 hours, your funds will be released back to you the following day. If your rental is accepted, your payment will be processed further.
Payment for your rental includes the rental fee per day and 40% of the retail price as a security deposit. This deposit is cleared within 3-5 business days upon successful return of the rented item to your preferred payment method”.
All items should arrive to you as listed by the lender. If there are any marks on the garment, these should be flagged to the lender upon arrival. If the item arrives with any marks or flaws not flagged by the lender, please send photos to the lender on the day the item arrives to agree on a refund.
If your item arrives in poor condition, please notify the lender and return the item within 24 hours of receiving it. You can then send a refund request to the lender.
If the refund request is not responded to within 72 hours, please get in touch with your ‘support bestie‘ via the app’s chat feature with the rental details and photos, and we will help with a refund accordingly.
If you wish to request a refund from your lender, you can do so directly on the Rental page in the app. If there are any issues with your rental, you must return the item to the lender within 24 hours for your refund to be approved. If the item is kept for the entire rental period, the renter will not be eligible for a refund, as per our terms and conditions.
If you click ‘Request Refund’ within the rental agreement, this will prompt you to enter the value you wish to request. The lender will then need to approve. Once approved, payment will be processed within 3-5 working days.
We always advise speaking to the renter first to communicate that you will be requesting a refund with any relevant photos. Communication is key.
If you have sent a request for a refund you believe you are entitled to, and the lender has not responded to it within 72 hours, then please message your ‘support bestie’ in the app with the reason for the refund, and we can assist.
Note: All invoices, as agreed upon by users and processed, are final. SWRL will not support the refund of this payment, and users will not be able to retract such an agreement.
Postal guidance for renters
Please note that all rentals should be returned on the last day of rental to arrive on the next business day. Before posting your rental, don’t forget to take photos that show the property’s condition. Read more about proof of condition in our FAQ “Proof of Condition – Renter”.
Sundays and Bank Holidays: When requesting and approving a rental, please ensure you factor in Sundays and any Bank Holiday periods, as postal services will take longer. If your rental ends on a Sunday and your chosen postal provider does not provide service on Sundays, you must check with your lender before returning it. Ensure this is a next-day delivery so it can be swiftly returned to your lender.
The same applies if your rental has ended on a Bank Holiday.
You will need to communicate with your lender that you will return this the day after the Bank Holiday with the next-day delivery. If your lender is not happy about this, you will need to extend your rental request to the following day and return your item then.
SWRL is not liable for any postal fees, nor do we cover the costs of lost items from any postal service. We can provide guidance on how to contact delivery services.
Returning your rental
All items should be posted back on the last day of rental with next-day delivery. The responsibility of return falls with the renter. We, therefore, recommend sending all items tracked and insured up to the item’s RRP. If an item is lost or damaged during postage, it is the renter’s responsibility to compensate the lender for their loss. If an item is insured, the renter can claim this cost back from the postage provider. All tracking details and proof of postage should be sent to the lender as soon as the item is posted. Lenders can specify the required postal services and insurance; please follow the instructions carefully.
Late Returns: If a rental is returned later than the agreed-upon rental dates, or if it is not returned using an appropriate postage method or with an incorrect address, lenders may charge a late fee as per our terms and conditions.
Sundays and Bank Holidays: When requesting and approving a rental, please ensure you factor in Sundays and any Bank Holiday periods, as postal services will take longer. If your rental ends on a Sunday and your chosen postal provider does not provide service on Sundays, you must discuss this with your lender before booking and come to an agreement.
The same applies if your rental has ended on a Bank Holiday. You will need to communicate with your lender to determine if they are agreeable to you returning the item on the next working day or if an extension of the rental period is required.
As the item needs to be returned in the exact way it was received, you cannot make any changes. This includes, but is not limited to, the following:
● Pinning
● Addition of accessories
● Dying
● Cutting/Alteration of size
The renter and lender can agree to make any adjustments; however, these adjustments cannot be reversed by SWRL.
All items should arrive to you as listed by the lender. Any issues should be flagged to the lender within 24 hrs. It is your responsibility to return the item in the same condition as you received it.
Normal cleaning responsibility after a rental falls with the lender; however, if any marks, stains, or damage cannot be cleaned via the washing instructions, you are required to pay a cleaning fee to the lender. This includes dry cleaning and alterations.
The lender and renter agree upon this amount; however, we advise asking for proof of receipt.
We always recommend having proof of the condition of your rental.
This is good to have in case anything happens during the rental and a dispute arises. Without proof of condition, SWRL will not be able to assist in a dispute regarding damage.
What photos should I take?
As a renter, photos should be taken when you receive your rental and before you return it. Make sure to include photos of any pre-existing damage (if applicable) and show the item’s general condition.
When you receive the rental, please take pictures of the item on the day you receive it. Make sure to notify your Lender of any undisclosed damage.
Before returning the rental, take pictures of the item on the day you return it. If you accidentally damage the item during your rental, please notify your lender as soon as possible.
We strongly recommend that all users keep all transactions related to rental payments within the SWRL App.
This is primarily for user safety and allows us to support where needed. If an agreement is made between users that does not comply with our rental procedures, such as, but not limited to, “Bank deposits,” we will not support the refund of this payment, and users will not be able to retract such an agreement.
As per our Terms and Conditions, you agree not to enter into any agreement to lend or rent any item other than through the SWRL platform with any other user whom you initially met through the SWRL Service.
Doing so is “Fee Avoidance,” and you may be held liable, which can lead to permanent suspension from the app.
If the rental has not yet been accepted, you can cancel the rental request at any time, and your payment will be refunded to you.
If the rental has been accepted, you can cancel the rental up to 72 hours before the start of the rental period. This refund will be processed within eight business days, depending on your bank’s processing time.
If you wish to cancel your order less than 72 hours before the rental period begins, no refund will be issued.
In this instance, you may contact the lender to explore a suitable arrangement. If the item has not been sent out yet, we request that the lender refund the postage and cleaning fee.
All payment forms accepted.
– Unified Payments Interface (UPI)
– Net Banking / Bank Transfer
– Pay on Delivery (POD)
– Credit/Debit cards
All payments are made via Razorpay.
Once the rental is completed within 3-5 working days, payments are cleared to the lender via their “preferred payment method”.
SWRL charges a 21% commission on every order. This includes 10% from the lender/seller and 11% from the renter/buyer.
If you have a rental dispute regarding loss, theft, or damage, please first attempt to resolve it directly with the renter or lender. Any issues should be raised with the renter/lender within 24 hours.
If, after 7 days of communication, you have not reached a resolution or have not received a response for seven consecutive days, please get in touch with your ‘support bestie‘ via the chat feature on the app.
Please include the rental details and as much information as you can regarding the issue.
This can include photos, conversation history, dry cleaning receipts, postage tracking, etc.
Once we have received your report, we aim to respond within 48 hours. If we believe this issue requires payment or replacement, we will then give the reported user 48 hours to respond to us or the reporter via the app.
If no contact has been made, we will contact users via the provided sign-up details, allowing an additional 48 hours for a response.
If, after this time, users have not been able to reach an agreement or make contact, we will attempt to collect payment for any outstanding fees. If the item has not been returned, we will attempt to take payment for the listed RRP.
Users are required to agree to our decision as outlined in our Terms and Conditions.
We reserve the right to suspend any users who fail to comply with our “Terms and Conditions”.
Within your rental on the app, click the ‘Report‘ button. You can create a report if you have an issue with your lender or renter. Once we receive a report, we will respond within 48 hours.
Please provide us with as much information as you can.
The SWRL team will then investigate the report and give the reported users 48 hours to respond to us or the reporter via the app.
We will then look to mediate a resolution on a case-by-case basis.
Users are required to agree to our decision as outlined in our ‘Terms and Conditions’.
Accounts with a banner stating “this profile is managed by SWRL” are directly processed and monitored by our in-house team.
Some of these items may be stored and fulfilled in a professional warehouse. We work with circular economy experts to clean, repair, and fulfil your rentals.
It’s always our intention to promptly raise and resolve any rental issues. Due to the nature of this professional process, any items that are processed in this way may have a longer dispute time. Therefore, SWRL may raise any damage, cleaning, or dispute issues up to 7 days after the end of the rental period.
As much as we would never want anyone to leave our community, we understand that sometimes this is inevitable.
Please get in touch with us via your support bestie option in the chat feature if you wish to delete your account, stating the email address you signed up with.
We would love to know what we could have done differently, so please feel free to let us know.
SWRL may occasionally offer users promotional codes to use on the SWRL app. Only one promotional code can be used per rental.
All items are thoroughly checked using a combination of human expertise and cutting-edge AI, ensuring the authenticity of each item. Before being published on the app, all items listed go through a thorough check by our in-house team and authentication partner, “Legit Grails,” which has a 98% accuracy rate.
Yes, you can!
If you are interested in purchasing an item, you can click the ‘Buy‘ button.
Please note that all sales are final, and refunds are not available once a sale has been processed.
We therefore advise that you discuss the item’s details with its owner in advance of sending a purchase request, to address any concerns about its condition and confirm the expected delivery date.
Buying on SWRL is simple, safe, and fully verified. Browse from a curated selection of pre-loved luxury and designer pieces, filter by brand, size, or colour, and make an offer directly to the seller.
Once the seller accepts, complete your payment securely through our integrated checkout system.
Your purchase is then delivered right to your doorstep, ready for its next chapter in your wardrobe.
Step-by-step:
Review and share. Leave your feedback (and tag @swrl.in!) to help other SWRLIES shop confidently.
All purchases are final, unless the item received is:
If any of these apply, contact your seller immediately and raise a dispute within 24 hours. Our team will step in to verify and assist with a fair resolution.
Refunds are issued only when an item is found to be inauthentic, damaged, or misrepresented by the seller.
Once approved, refunds are processed within 3–5 business days to your “preferred payment method”.
Yes, you may cancel your order before the seller has shipped the item. Once dispatched, cancellations or refunds are only possible in case of damage or misrepresentation.
Payments on SWRL are fully secure and encrypted. We partner with Razorpay to ensure quick, trusted transactions for all purchases.
Funds are released to the seller only once the order is marked delivered, protecting both parties.
Listing your item on SWRL is simple, safe, and fully verified.
Start by creating your account and uploading your item details, clear photos, retail value, brand name, and condition.
Choose if you wish to “Share – Rent/Lend” or “Re-love – Buy/Sell”.
You will be notified when your product has been verified by our team within 72 hours.
Steps to list an item:
You have full control over your pricing.
When setting the price, consider:
We recommend pricing competitively while keeping your item’s quality and demand in mind.
Our marketplace focuses on high-end contemporary, Indian, and International luxury fashion and boutiques. Each listing is individually reviewed to ensure SWRL’s authenticity and quality standards are maintained.
Restricted items include:
Note: We’re inclusive; restrictions are relaxed for plus-size items.
Once your listing is live:
We encourage all buyers to carefully check measurements and refer to the sizing guide before making a purchase. However, if the item doesn’t fit, returns are not accepted unless the item is misrepresented in the listing.
No, purchases on SWRL are final, unless:
The item received is not as described, damaged, or counterfeit. In such cases, buyers can raise a dispute within 24 hours of delivery.
Yes, you can cancel a sale before shipping if you’ve changed your mind or the item becomes unavailable. However, frequent cancellations may affect your seller rating.
Yes! You can absolutely resell items previously purchased or rented through SWRL, as long as they remain in good condition and meet our resale standards.
This helps extend their lifecycle and supports SWRL’s goal of promoting sustainable circular fashion.
SWRL is India’s first peer-to-peer platform where you can rent, lend, buy, or sell luxury and designer pieces, all in one place.
We make fashion more accessible, sustainable, and circular by helping you share your wardrobe with a verified community of fashion lovers.
Whether it’s a dress you’ve been eyeing or one sitting unworn in your closet, SWRL gives every piece a chance to shine again.
Renting on SWRL is quick, secure, and hassle-free!
Browse your favourite designer and luxury fashion pieces by brand, size, or colour, and send a rental request in under a minute. Choose your preferred rental period, connect with verified lenders through our secure in-app chat, and complete your payment safely.
Once approved, your outfit is delivered straight to your doorstep, ready for your occasion.
After wearing it, simply return it in the same condition and leave a review to keep renting higher-value items.
At SWRL, we prioritise trust, transparency, and community. Every SWRLIE, whether buyer, seller, lender, or renter, is verified by our team for your safety.
From secure transactions and seamless order tracking to responsive in-app support, we make sure your experience stays smooth and reliable.
Plus, by choosing SWRL, you’re supporting sustainable, circular fashion, reducing waste and giving luxury pieces a longer life.
Join SWRL to wear more, waste less, and be part of a community that values style with purpose.
Sign Up Steps:
1. Download the SWRL app, find it on the App Store or Google Play.
2. Open the App and go to the profile tab
3. Sign up using your email address, Google or Apple ID.
4. Add a photo, location, description about yourself and verify your identity so potential lenders and renters trust and feel safe to rent from you.
We highly recommend that you update your profile and add a profile picture of yourself.
Please ensure your photo is of you or a brand logo if you are a business profile.
To build a community of SWRL’ers, we need to utilise feedback, trust, and support one another as fellow SWRLIES. We recommend that all users leave an honest review after their experience to help other users. Our peer-review system ensures a trusted and safe community for all.
In the unlikely event you have received a review that you believe is unfair, you can open a dispute, and our team will investigate.
To rent high-value items (over 1L RRP), you will need a minimum of three excellent reviews.
Verified and certified original products
A diverse range of styles to suit all body types
Monetize your style while making fashion more sustainable
Promoting sustainable fashion with mindful choices
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the world
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