Privacy Policy

SWRL – operated by i9 Media
Last updated: 28/02/2026

SWRL is operated as a trade name of i9 Media, a partnership firm registered in India at:

Plot no. 171–172, Sector 58,
Faridabad, Haryana – 121007, India.

SWRL is a peer-to-peer luxury fashion renting and reselling platform operating in India.

This privacy policy explains how we collect, use, store, and protect your personal data when you use our mobile application, website, and related services (“platform”).

By using SWRL, you agree to this privacy policy.

1) Information we collect

1.1 When you create an account

We collect:

• Full name
• Email address
• Phone number
• Password
• Delivery address
• Profile photo and bio (optional)

This information is required to create and manage your account.

1.2 Identity verification (KYC)

All users must complete identity verification before using the platform.

We may collect:

• Government-issued identification
• PAN, Aadhaar, or other valid identity documents
• Bank account details for payouts

Listings are reviewed and approved before becoming publicly visible.

1.3 When you rent, buy, or sell

We collect:

• Order details
• Delivery information
• Transaction history

Payments are processed securely through Razorpay.
We do not store full card details.

All transactions relate strictly to physical goods.

1.4 When you contact support

If you contact us through in-app support (“Support Bestie”) or email, we collect:

• Name
• Contact details
• Information related to your request

This is used only to respond to your query.

1.5 Technical and usage information

When you use the platform, we automatically collect certain technical information through secure service providers such as Google Firebase. This may include:

• Device information
• App usage data
• Log information
• Crash reports
• Performance data
• IP address
• Approximate location derived from IP address

This information is used to:

• Improve app functionality
• Monitor performance and stability
• Detect fraud or misuse
• Enhance user experience

We do not use this information for third-party advertising.

2) How we use your information

We use personal data to:

• Create and manage accounts
• Complete identity verification
• Facilitate rentals, purchases, and transactions
• Review and approve listings
• Prevent fraud and maintain safety
• Provide customer support
• Improve platform performance
• Send service-related communications
• Send marketing communications (you may opt out at any time)
• Comply with applicable Indian laws

We do not sell personal data.

We do not run third-party advertising within the app.

3) Content moderation and safety

To maintain a safe marketplace:

• KYC is mandatory for all users
• Listings are manually reviewed before approval
• Automated keyword filtering restricts abusive content and sharing of personal contact details
• Image sharing in chat is disabled
• Users may report concerns directly through the app

We reserve the right to suspend or remove accounts that violate our policies.

4) Data storage and security

• Personal data, including KYC documents, is stored using secure cloud infrastructure
• Access is restricted to authorised personnel
• Appropriate technical and organisational safeguards are implemented

While we take reasonable steps to protect your data, no system can guarantee absolute security.

5) Data retention

We retain personal data:

• While your account remains active
• As required under applicable Indian laws
• To resolve disputes and prevent fraud

KYC information may be retained in accordance with legal and compliance requirements.

6) Sharing of personal data

We may share your data with:

• Payment processors such as Razorpay
• Cloud hosting providers including Google Firebase
• Identity verification providers
• Logistics partners
• Legal or regulatory authorities when required
• Business successors in case of restructuring

We do not sell or trade your personal data.

7) Your rights

Under applicable Indian law, you may:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account
• Withdraw consent where applicable

You may delete your account directly from within the app.

For privacy-related requests, contact: +91 8700473440

[supportbestie@swrl.co.in]

8) Children’s privacy

SWRL is intended only for individuals aged 18 years or older.

We do not knowingly collect personal data from minors.

9) Changes to this policy

We may update this privacy policy from time to time. Updates will be reflected with a revised “Last updated” date.